This Privacy Policy explains how KoraHome AI Inc. ("Kora Home AI", "we", "us", or "our") collects, uses, and shares personal information when you use our services, including our standalone iOS app, hardware experience, website, and related support services (collectively, the "Services").
What we collect
Depending on how you use Kora, we may collect:
Account and contact information, such as your name, email address, and account login details.
Family and profile information, such as household member names, preferences, and profile settings you choose to provide.
Content you provide, such as calendars, tasks, reminders, lists, and other information you add to the Services.
Connected service data, such as calendar data from integrations you explicitly enable (for example, Google Calendar).
Device and usage information, such as device type, operating system, app/browser version, pages or screens viewed, and diagnostic logs used for reliability and security.
Support communications, such as messages you send to our support team.
Order information, such as order status and fulfillment information for hardware purchases.
We do not collect precise geolocation data through the Services.
How we use information
Provide and operate the Services.
Authenticate users and secure accounts.
Enable calendar, task, reminder, and family organization features.
Provide customer support and respond to requests.
Improve performance, reliability, and user experience.
Comply with legal obligations and protect our users, business, and platform.
How we share information
We do not sell personal information.
We share personal information only when necessary to provide and operate the Services, such as with:
Core infrastructure providers that host or secure our systems.
AI service providers only as needed to power LLM-based features.
Connected services you choose, such as calendar providers you explicitly link.
Commerce or payment providers used to process hardware orders and related transactions.
Professional advisors or authorities when required by law or for legal/safety reasons.
We do not share personal information with third-party ad networks for interest-based advertising.
iOS app and hardware experiences
Kora Home AI is available both as a standalone iOS app and as a hardware-supported experience. The same account may be used across experiences where supported.
Data needed to sync calendars, tasks, and household context may be used across these experiences to keep your family information consistent.
Future features
Some capabilities described in product materials may be planned for future release. If a future feature requires additional personal information or a materially different use of data, we will update this Privacy Policy and provide notice as required by law before that change applies.
Children and family accounts
Kora is designed for families and may be used by children under parent or guardian supervision. Parent or guardian account holders are responsible for setup, permissions, and supervision.
Children under 13 may not create standalone accounts unless permitted by applicable law and completed with required parental consent. If you believe child information was provided in a way that does not comply with law, contact us at support@korahome.ai.
International processing
We are headquartered in Canada and may use service providers in other countries. As a result, your personal information may be processed outside your province or country, including in jurisdictions with different privacy laws.
Your choices
You can update certain account information in your account settings.
You can disconnect supported third-party integrations (such as calendars).
You can opt out of marketing emails using unsubscribe links.
You can request account closure or deletion by contacting support.